With the hope both uwe and the community reads this I thought I throw this in the open.
If anyone sees me making a mistake with the following please correct but lets NOT make this into a blame/point war please!
THE PROBLEM:
From what I understood UWE feels the community does not listen & treats them like garbage. Basic 'biting the hand (uwe) which feeds us (community)'.
The community feels UWE is not open and is slow to react, or does not react at all.
Part of this is, if I look at it from afar, due to knowledge and insight. Another part is due to roles. And another factor is probably manpower/time.
Let us example.
- The community asks a whole list of questions.
* Hugh decides to answer, asks around and posts answers.
* Hugh may have misunderstood some questions. (which is possible, if he for example cant code, he can easily misunderstand those Qs)
- community gets a wrong answer & blows up. (often rather unfriendly with some individuals, lets be fair here)
(- as a sidenote, I often see his answers and go like 'yeh I can imagine why he understood the question as that')
- at times the community even does not accept posts from uwe as true. (I mean come on folk, really? its just added flames for no reason)
* Hugh (and uwe if I understood posts from them all correctly) get annoyed that they get treated as such while they are only trying to help.
* Hugh answers a bit more rough. (or some of uwe dont answer at all any more)
*- fire grows
Now in this example both sides are wrong. Both sides could snap less hard and less fast.
@Hugh (for example) could just copy paste questions he doesn't understand (as the topic is not his role/job)
Community could also assume not every person at uwe knows of every topic. (like asking code stuff at a artist)
Another misconception which often pops up is that Hugh should be able to do all the talking with the community better as the pr guy. Well folk, pr is not community manager!
Last I checked, uwe does not have any community managers. If Hugh should also perform this role or not is another topic as a whole.
UWE often states everyone is busy busy busy. I assume for the moment that includes Hugh and that he has no more time for something like a community manager. Lets not kid ourselves, community manager is a full-time job!
And here is where I think We (community and uwe) as a whole can grown. To get 1 or more community managers. Those should be able to actively talk to UWE. Those should be able to actively talk to the community. (Or they are part of uwe, whatever works)
Much is just bad blood going around, but I always see good valid points on both sides! We need more respect and especially more patience and more understanding on both sides. And not to blaim each other if we misunderstand or questions get passed on wrong. Just point out why the question is different from the answer!
So I hope uwe can look into the community manager thing. I hope the community can breathe in a bit and allow for some breathing room. (Look at subnautica and the distinct lack of problems in those conversations between uwe and community. Thats because neither side misunderstands. Both sides ask and explain rather then assume the other is kicking when you're down)
Yes its a thing both uwe and the community need to work on. Now lets hear all the comments and try to keep it clean and without blame please!
Solutions! Not blaming!
Thanks in advance folk.
If anyone sees me making a mistake with the following please correct but lets NOT make this into a blame/point war please!
THE PROBLEM:
From what I understood UWE feels the community does not listen & treats them like garbage. Basic 'biting the hand (uwe) which feeds us (community)'.
The community feels UWE is not open and is slow to react, or does not react at all.
Part of this is, if I look at it from afar, due to knowledge and insight. Another part is due to roles. And another factor is probably manpower/time.
Let us example.
- The community asks a whole list of questions.
* Hugh decides to answer, asks around and posts answers.
* Hugh may have misunderstood some questions. (which is possible, if he for example cant code, he can easily misunderstand those Qs)
- community gets a wrong answer & blows up. (often rather unfriendly with some individuals, lets be fair here)
(- as a sidenote, I often see his answers and go like 'yeh I can imagine why he understood the question as that')
- at times the community even does not accept posts from uwe as true. (I mean come on folk, really? its just added flames for no reason)
* Hugh (and uwe if I understood posts from them all correctly) get annoyed that they get treated as such while they are only trying to help.
* Hugh answers a bit more rough. (or some of uwe dont answer at all any more)
*- fire grows
Now in this example both sides are wrong. Both sides could snap less hard and less fast.
@Hugh (for example) could just copy paste questions he doesn't understand (as the topic is not his role/job)
Community could also assume not every person at uwe knows of every topic. (like asking code stuff at a artist)
Another misconception which often pops up is that Hugh should be able to do all the talking with the community better as the pr guy. Well folk, pr is not community manager!
Last I checked, uwe does not have any community managers. If Hugh should also perform this role or not is another topic as a whole.
UWE often states everyone is busy busy busy. I assume for the moment that includes Hugh and that he has no more time for something like a community manager. Lets not kid ourselves, community manager is a full-time job!
And here is where I think We (community and uwe) as a whole can grown. To get 1 or more community managers. Those should be able to actively talk to UWE. Those should be able to actively talk to the community. (Or they are part of uwe, whatever works)
Much is just bad blood going around, but I always see good valid points on both sides! We need more respect and especially more patience and more understanding on both sides. And not to blaim each other if we misunderstand or questions get passed on wrong. Just point out why the question is different from the answer!
So I hope uwe can look into the community manager thing. I hope the community can breathe in a bit and allow for some breathing room. (Look at subnautica and the distinct lack of problems in those conversations between uwe and community. Thats because neither side misunderstands. Both sides ask and explain rather then assume the other is kicking when you're down)
Yes its a thing both uwe and the community need to work on. Now lets hear all the comments and try to keep it clean and without blame please!
Solutions! Not blaming!
Thanks in advance folk.